Refund Policy
Our refund policy is straightforward.
Subscription Refunds
Sentinel offers a 7-day satisfaction window for new monthly subscriptions. If you are not satisfied with the Service within the first 7 days of billing, contact support@sentinelweb3.com to request a full refund.
After 7 days from the billing date, subscription fees are non-refundable for the current billing period.
Free Tier
The Free tier has no fees and therefore no refund is applicable.
Incorrect Billing
If you believe you have been billed incorrectly, contact support@sentinelweb3.com within 30 days of the disputed charge. We will investigate and issue a correction if warranted.
Failed Service
If the Service is unavailable for more than 72 continuous hours due to a Sentinel infrastructure issue (not including your RPC provider downtime or blockchain network issues), you may request a prorated credit toward your next billing cycle. Contact support@sentinelweb3.com with details.
How to Request a Refund
Email support@sentinelweb3.com with:
- Your account email address
- The billing date in question
- A brief description of the issue
Refunds are processed within 5–10 business days. The refund will be issued to the original payment method.
Chargebacks
Initiating a payment dispute or chargeback with your bank without first contacting us may result in suspension or termination of your account.
Have a billing question? Email support@sentinelweb3.com